Working from home is becoming the new normal during the Coronavirus (COVID-19) pandemic, and we are all learning to adapt to these new conditions. At Select Technology we have always prided ourselves in our ability to support our clients, ensuring that we are able to keep them connected, reducing any difficulties, and assisting them in their...
Select Technology, one of the top 25 managed IT Service Providers in the UK, has reflected on 25 years of business success with a special anniversary event at its headquarters in Paddock Wood...
We are excited and proud to announce that we have been shortlisted as Managed Services Provider of the year 2019! Known as the greatest awards in the UK IT industry, the CRN Channel Awards celebrates and gives recognition to achievements and innovation across the channel. Although the awards are now in their 26th year..
Over the last 30 days every single customer survey response has been positive. You’ll notice on our About page, we talk about our values, one of which is providing Exceptional Service: “We constantly challenge ourselves and each other to excel at all times, exceeding expectations and delivering...
PRINCE2 (PRojects IN Controlled Environments v2) is a proven methodology for conducting project based change in a structured and manageable manner...
The Insights Team are one of the proactive sides of our services department. We look after the software and tools that assist our engineers in delivering an excellent service...
If you were ever to make the journey down to the Select Technology office, as you walked through the door, you would be greeted by a wall that spells out our guiding principles...
I wrote a thought provoking blog back in August called the “The IT Service Value Paradox – “How not calling your IT Support Company is actually better value for you..
Documentation is a vital part of what we do as a Managed IT Service Provider. Customer intelligence is finding out things like how customers use applications, their experiences, and personal preferences – whilst ensuring that we can easily access the information in a secure manner.
Providing Managed Support services to multiple clients all with varying levels of IT needs provides us with different challenges every day. On a regular basis we have to deal with an array of issues and requests ranging from Cyber Security threats to password resets.
Every day starts with a management Service Desk review where I can determine the health of the Service Desk. Real-time data on our Service Dashboards gives me a quick insight into everything that is happening so I can gauge the current climate, and make informed decisions and allocate appropriate resources. The morning is often spent making plans with the team, and helping with their next actions on sticky