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How Microsoft Teams has changed in 2020

We are all adapting to working remotely and we’ve seen a number of new phrases enter the language this year – “Work from anywhere” is one we like a lot, and one you’ll be seeing more of next year is the “virtual commute”, the time in the morning preparing for work and in the evening winding down.

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What IT do I need to work from home?

The times they are a-changin', and they certainly are. As we are pushed out of the office for the second time, we must accept that working from home is likely to be the new normal for much longer. Having the right IT equipment at home will allow you to continue to be as productive as possible and having the wrong or outdated IT is only likely to slow you down, reduce morale and will cause you to become disgruntled.

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Wi-Fi: Are you getting the best coverage?

Wi-Fi is an interesting beast in that it has become ubiquitous in its presence and our desire to consume it. Wherever we go we are either looking out for free Wi-Fi or the businesses we visit are actively promoting we use it. In our homes it fuels most of our devices (I dare say there will be some like me who own a comms cabinet full of tech but it's pretty rare) and should it fail it can (according to my children) be like falling back in time.

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Microsoft Business Voice: VoIP calls from Teams

Business Voice is an add-on for Microsoft 365 and Office 365 plans available for SMEs. Suitable for all companies with up to 300 users, this enterprise-grade solution combines audio conferencing, call plans (Microsoft’s or import your own) and a complete phone system.

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Why do SMEs need to automate?

Everywhere we look these days, automation is making a mark. From Alexa and Google Home in our homes to ‘big data’ and the ‘internet of things’, smart automation is transforming our world...

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Choosing an MFA Solution

By now I'm sure you're all familiar with the terms "MFA (Multi Factor Authentication), 2FA (Two Factor Authentication) or Strong Authentication" over the last few years, for those of you that aren’t these are largely the same thing (there are some technical & semantical differences but for simplicity let's not get into those) in that they support your traditional Username & Password

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PSTN: What’s that?

PSTN or Public Switched Telephony Network is the traditional (landline) system providing telephone connectivity since the 1800's using a mixture of underground and over ground copper wires.

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Working from home: A day in the life of a work at home parent!

Firstly, allow me to introduce myself, I am a new member of the Marketing team. I’ve worked in both B2C and B2B businesses, but for a long time I was a stay-at-home parent for two “interesting” boys (5 and 7 years old). So, heading back into the workplace was a daunting prospect! It very much looks like I chose an interesting point in time to come back too.

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Plan for the Worst, Achieve the Best

Obviously this isn’t an all-encompassing check list for Disaster Recovery (DR) planning, but it should provide a high level starting point. Availability, or uptime, are priorities for all businesses big and small. The keys to which are understanding and planning. -One important...

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Is Your IT Support Like a Leaky Boat?

I wrote a thought provoking blog back in August called the “The IT Service Value Paradox – “How not calling your IT Support Company is actually better value for you..

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Leveraging the Power of Azure – Dipping Your Toes in the Cloud

I was recently speaking at a Microsoft-sponsored Azure workshop held at Select Technology. Talking to the customers it become clear very quickly that lots of them struggle with inflexibility and lack of scalability within their current IT infrastructure...

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The Importance Of Documentation

Documentation is a vital part of what we do as a Managed IT Service Provider. Customer intelligence is finding out things like how customers use applications, their experiences, and personal preferences – whilst ensuring that we can easily access the information in a secure manner.

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