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Five essential steps in switching your IT partner
The ultimate guide to changing your IT provider.
Switching your IT partner can feel daunting, but it’s often the key to unlocking better performance, security and scalability for your business. Whether you’re facing rising costs, poor support or outdated technology, making the move doesn’t have to be overwhelming. In this post, we’ll walk you through five essential steps to ensure a smooth, strategic transition that minimises risk and maximises value.
Step 1
Review your current setup
The first step is a thorough review of your IT setup, if you are working with another IT partner this means looking at your agreement or contract. This will help you understand your current package, as well as your end date and notice period. Reviewing your contract will help you decide if it’s the right time to switch. It will also give you a benchmark for comparing IT services later.
Step 2
Gather your long-term plans
Moving to a new IT provider is a big decision and you’ll want to make sure that whoever you choose can help you meet your long-term ambitions. It’s important to think about why you want to switch. Is it about getting a better service, our working with a provider that is highly skilled in certain applications?
Step 3
Compare providers
When comparing IT partners suppliers, you’ll need to consider a few factors such as fully comprehensive packages versus a basic package with payable add-ons. Proactive services that protect your systems everyday compared to purely reactive services when things break. Weighing up these factors will ensure you choose a supplier that supports your wider goals, as well as your everyday needs.
Step 4
Read customer testimonials
Having a look at reviews, testimonials and case studies will provide you with insight into real customer experiences. This can help you spot any red flags. However, it can also highlight positive feedback, such as great customer experience. High level technical skills, proactive engagement and excellent account management.
Step 5
Preparing for the switch
You’ll want to work with a new provider that has a tried and tested onboarding process to ensure the transition is smooth and seamless with minimal disruption to your business. The onboarding process should also show you how the provider will work collaboratively with you and your team for the best results. Don’t forget to agree dates so you can give notice to your current provider.
By following these five essential steps, you’ll reduce disruption, maintain continuity and ensure your new provider delivers the service and innovation your organisation needs. Remember, preparation and clear communication are key – and the effort you invest now will pay dividends in the future.
The ultimate guide to changing you IT provider
Having the right expertise in place is an essential foundation to building your success.
This e-guide will help decide if your existing IT provider is the right fit for your business or if it’s time to switch.