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Author: Chris Malyon, Service Delivery Manager

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A DAY IN THE LIFE OF A SERVICE DELIVERY MANAGER

Every day starts with a management Service Desk review where I can determine the health of the Service Desk. Real-time data on our Service Dashboards gives me a quick insight into everything that is happening so I can gauge the current climate, and make informed decisions and allocate appropriate resources. The morning is often spent making plans with the team, and helping with their next actions on sticky

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How to catch a Phish

With the media attention Cyber Crime has been given over the past 12 months it is clear that the risks are increasing all the time. According to IBM, Cyber Crime is now worth an estimated $450 Billion per year and more worrying is that it’s not showing any signs of slowing down.

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