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What is a relational database?

By Nick Ellis, AI and Innovation Lead | Published 30 Apr 2025

relational database is a digital system that stores information in organised tables, much like spreadsheets, but with special features that make finding, sharing, and updating information safer, quicker, and less prone to errors.

Imagine your business keeps information about:

With multiple spreadsheets:

  • You might have one spreadsheet for customers, another for orders, and a third for products.
  • If a customer places two orders, their information is copied into both order records.
  • Errors can creep in—for example, spelling the customer’s name differently in different places.

Typical problems:

  • Data gets duplicated.
  • It’s hard to know which version of something is up-to-date.
  • Finding or changing information in many places is time-consuming and error-prone.

A relational database organises your information into connected tables:

Example tables

NameAddressEmail
1Sarah SmithLondons.smith@email.com
2John BrownManchesterj.brown@email.com
CustomerIDProductIDOrderDate
1011A101/02/2023
1021B115/03/2023
NamePriceStock
A1Laptop£79923
B2Printer£24915
  • Customers table: Each customer appears once. Each has a unique ID.
  • Orders table: Links to Customers by CustomerID, and to Products by ProductID.
  • Products table: Each product has a unique ProductID.

Connections: Instead of copying all the customer details onto every order, you just record the CustomerID. The database “relates” the tables so you can always see which orders go with which customers and products.

1. No double entry

Update a customer’s email address in one place, and it’s correct everywhere.

2. Accuracy and consistency

No typos or out-of-date info scattered in different worksheets.

3. Easy, powerful searching and reporting

Need a list of all orders for a specific customer? Or sales by product? The database retrieves this instantly—no need to hunt through files.

4. More secure, with better access control

You can control who can see or change different kinds of information.

5. Scalable

Databases handle much more data than spreadsheets without becoming slow or impossible to manage.

6. Collaboration

Multiple users can safely work with the data at the same time, without overwriting each other’s changes.

A relational database:

  • Keeps information organised, up-to-date, and connected.
  • Reduces manual work, mistakes, and confusion.
  • Makes it easy to get the information you want, fast.

Moving to a relational database is like replacing a filing cabinet full of scattered papers with a highly organised, smart digital assistant that never misplaces or duplicates anything!

Nick Ellis

Nick Ellis is the AI and Innovation Lead at Select Technology. He is the driving force behind our Future Workplace service,  which enables SMEs across all industries to use AI and automation to enhance business operations

Throughout his career he has been instrumental in helping organisations across London and the South East, to unlock the power of AI and automation to build smarter workflows that remove manual administration and connect systems. He has helped organisations replace inefficient tools with simplified processes, freeing up teams to focus on what they do best and enabling business growth without increasing costs.

With over 30 years’ experience in business technology, spanning FTSE 500 organisations and SMEs, Nick specialises in Microsoft 365, cloud software, AI solutions, and business intelligence.


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