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What level of IT support does my business need?
The ultimate guide to changing your IT provider.
When it comes to IT support there can be a tendency to stick with what you know and put change on the back burner. If it isn’t broke, why change it, is something we hear often.
This is understandable when running a business is so busy with many priorities to juggle. However, having the right support in place can make all the difference to a smoother operation – and ultimately the bottom line.
What your business needs isn’t a one size fits all solution. There are lots of things to consider and choosing the right partner will depend, in part, on how your business is going and where you think you’re headed. IT support needs to fit where you are now and adapt or flex to whatever comes next.
If you decide to review how your IT support is delivered there are some key things to consider that will help you to assess if improvements can be made or if it’s time to move on.
1. Level of expertise
Do you have faith in your provider, and their ability to solve issues? Knowing you have a trusted, reliable team just a call away is vital.
2. Speed of response
How satisfied are you with how quickly IT issues are resolved. Password resets taking longer than 15 minutes is a “No!” for starters.
3. Customer Service
Are you happy with how calls are handled including regular updates on progress? Maintaining good communications, and being consistent, is essential
4. Fixing not causing issues
What happens when issues recur? Do you get a sinking feeling that your provider doesn’t really know what they’re doing, taking too long or making matters worse?
5. Security for tech and data
Are you confident your IT provider is protecting your IT systems and technology from cyber threats and offering sufficient guidance on best practice?
6. Capacity to grow with you
Are you planning to expand your business? Will your IT provider be able to cope with the increased demand for their support?
7. Training and upskilling
Does your IT provider have the capacity to provide training and support to upskill your teams in both existing and further technology advances, including AI and automation?
8. Added value services
Are you looking for more than just basic IT support or do you need more from your IT provider such as digital transformation or cybersecurity advice?
The ultimate guide to changing your IT provider
Having the right expertise in place is an essential foundation to building your success.
This e-guide will help decide if your existing IT provider is the right fit for your business or if it’s time to switch.