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Current Vacancy: First Line Support Engineer

Due to our continued growth, we are looking for an experienced First Line Support Engineer to join our World Class Service Desk Team. Established for 30 years with an outstanding reputation, we are a friendly, successful and ambitious company.  Now is the perfect time to join us and be a part of our next chapter and continued success. 

Working as a 1st Line Support Engineer from our smart modern offices with breakout and recreational areas including a pool table, this is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment.  We are passionate about cultivating a fun and rewarding environment where our people are looked after while providing a framework and incentives to enable everyone to fulfil their potential.

As part of our dedicated Service Desk, the 1st Line Support Engineer will work closely with the team supporting and helping clients succeed through technology.  As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week.

The role

  • Provide Remote/Onsite 1st Line support to clients relating to their *core technologies (see “What you will need”)
  • First point of contact for support calls
  • Installation work of *core technologies
  • Achieve both personal and team Golden KPIs targets such as customer satisfaction
  • Working in order of SLA and priority of tickets
  • System documentation
  • 40 hours per week – 08:30 – 17:30 Monday to Friday.  We need applicants to be flexible and be available to occasionally work additional hours where required to fulfil the demands of their role.  In return, we offer a competitive salary and a fun and rewarding environment for you to succeed.

Key competencies

  • Ideally you will be from a Managed Service background
  • Great customer service skills
  • Positive and passionate about technology
  • Good problem solving skills
  • 1st Line level Experience with most of our *core technologies:  Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Our benefits

  • 25 days holiday
  • Your Birthday as a bonus annual leave day
  • Annual Staff Bonus
  • Pension scheme
  • 2 weeks of dedicated training days
  • Service Desk gamification rewards
  • Free onsite parking
  • Ride2work Scheme
  • Fully airconditioned offices
  • Onsite Games Room
  • Dress down Fridays
  • Unlimited free fruit and soft drinks.
  • Beans to cup coffee machine
  • Company paid quarterly social events
  • New client introduction bonus
  • New staff introduction bonus
  • Regular anonymous pulse surveys to help us help you
  • PerkBox discounts and offers


 £23 – £28k subject to experience and qualifications

Apply now

If you would like to apply for this position, please email your CV to

Please note: due to the large number of applicants, if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful.


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