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Current Vacancy: Hybrid Field IT Engineer

Due to continued growth, we are looking for an experienced Engineer to join our World Class Service Desk Team. Established for 25 years with an outstanding reputation, we are a friendly, successful, and ambitious company. We are passionate about cultivating a fun and rewarding environment where our staff are looked after while providing a framework and incentives to enable everyone to fulfil their potential. Now is the perfect time to join us and be a part of our next chapter and continued success.  

In this role you will be based at our office in Paddock Wood, however you will be the main engineer to perform any onsite works, such as site visits to troubleshoot and resolve minor incidents, network cabling installations and other hardware installations. 

While working from the office you will be part of our Requests Team working on our customers’ IT systems to remotely complete their requests.  

Our ideal candidate will be a practical minded individual with both theoretical and practical IT skills at a high 1st line / early 2nd line level, with strong customer service and communication skills. 

The role

  • Provide onsite and remote 1st/2nd line support to our clients 
  • Onsite Installation work 
  • Onsite network infrastructure installation / repair 
  • Working in order of SLA and priority of tickets 
  • System documentation 

Key competencies

  • Ideally you will be from a Managed Service background 
  • Clean driving license 
  • Great customer service skills 
  • Positive and passionate about technology 
  • Good problem solving skills 
  • 1st/2nd Line level Experience with Office 365, MS Desktop (Windows 7 – 10), MS Server (2016, 2019), Network & Cabling, MS Office, Antivirus and Printers, Apple MAC  

Our benefits

  • Company Van
  • 25 days holiday
  • Your Birthday as a bonus annual leave day
  • Annual Staff Bonus
  • Pension scheme
  • 2 weeks of dedicated training days
  • Service Desk gamification rewards
  • Free onsite parking
  • Ride2work Scheme
  • Fully airconditioned offices
  • Onsite Games Room
  • Dress down Fridays
  • Unlimited free fruit and soft drinks.
  • Beans to cup coffee machine
  • Company paid quarterly social events
  • New client introduction bonus
  • New staff introduction bonus
  • Regular anonymous pulse surveys to help us help you
  • PerkBox discounts and offers


 Up to £28k subject to experience and qualifications

Apply now

If you would like to apply for this position, please email your CV to

Please note: due to the large number of applicants, if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful.


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