IT Field Engineer

Salary: Up to £25k PA depending on experience and qualifications

Due to continued growth, we are looking for an experienced IT Field Engineer to join our World Class Service Desk Team. Established for 25 years with an outstanding reputation, we are a friendly, successful and ambitious company. We are passionate about cultivating a fun and rewarding environment where our staff are looked after while providing a framework and incentives to enable everyone to fulfil their potential. Now is the perfect time to join us and be a part of our next chapter and continued success.

As a Field Engineer you will primarily responsible for providing onsite technical support to our client base, the role will involve troubleshooting and resolving issues relating to client infrastructure and end-users devices.

Our ideal candidate will be an experienced Technical Field Engineer from a Managed Service Provider background. You will be customer facing, motivated, and a natural problem solver. A passion for IT and providing outstanding customer experience is essential.

Responsibilities of the role:

  • Provide onsite 1st/2nd line support to our clients
  • Onsite Installation work
  • Provide remote 1st / 2nd line Service Desk / NOC team duties outside of site visits
  • Achieve both personal and team Golden KPIs targets such as customer satisfaction
  • Working in order of SLA and priority of tickets
  • System documentation

What you will need:

  • Ideally you will be from a Managed Service background
  • Great customer service skills
  • Positive and passionate about technology
  • Good problem solving skills
  • 1st/2nd Line level Experience with most of O365, MS Desktop (Windows 7, 10), MS Server (2012/2016), Network & Cabling, MS Office (2010/365), Antivirus and Printers

What’s on Offer:

40 hours per week – 08:30 – 17:30 Monday to Friday. We need applicants to be flexible and be available to occasionally work additional hours where required to fulfil the demands of their role. In return, we offer a competitive salary and a fun and rewarding environment for you to succeed.

Benefits include:

  • Competitive salary
  • Competitive bonus
  • Company van provided
  • Annual pay reviews
  • Company laptop
  • Free uniform
  • 25 days holiday
  • Dedicated training days with linked salary increase
  • Service Desk gamification rewards; from amazon vouchers to days off work
  • Pension scheme
  • Unlimited Free fruit and soft drinks
  • New client introduction bonus payment
  • New staff introduction bonus payment
  • Quarterly company funded social events meals out, bowling etc
  • ESAT (Employee Satisfaction)Weekly anonymous pulse surveys to help us help you
  • Free car parking
  • Childcare Vouchers
  • Perkbox

To apply, please forward your CV to