Onboarding
You will be assigned a dedicated onboarding engineer that will ensure the smoothest transition possible. They will be there to support you every step of the way.
How we onboard you as an IT support client
Changing your IT support provider may seem daunting, but Select Technology’s onboarding process has been perfected to ensure the transition is smooth and seamless with minimal disruption to your business.
Before active service starts, we aim to spend up to 30 days auditing, monitoring and deploying technology so that all systems are go as soon as support goes live. This step-by-step guide demonstrates the full onboarding process and how we’ll collaboratively work with you and your team to make this happen.
Introduction
We’ll have a kick-off meeting with you, introducing you to key people, your Technical Account Manager and your dedicated Onboarding Engineer. Together they will oversee your point of contact for any queries, concerns or questions you may have.
Discover
Next, your Onboarding Engineer will immerse themselves in your business. This involves them spending dedicated time onsite auditing your entire technology environment, as well as documenting everything about your existing network and infrastructure so that we know it inside out.
Deploy
We will implement and provide training of our monitoring tools to your team.
At this stage we will also deploy a range of robust security solutions and Windows security updates, ensuring you business security.
Monitoring
We will enable our bespoke monitoring and automation systems across your IT environment, including all end-user devices, such as PCs and mobiles, allowing us to proactively monitor key services.
Engagement
A vital part of onboarding is ensuring your whole team knows exactly how to get in contact with our Service Desk. This includes our IT Support Panel application, which allows staff to log, track and manage all tickets easily and efficiently.
We will also provide information about our monthly Microsoft applications training, which we offer to all our clients and their staff completely free of charge.
GO LIVE
Once onboarding is complete, we will meet with you to formally sign off the process.
We take this opportunity to listen to feedback and take any recommendations forward.
Interested in getting onboard with Select Technology?
IT support that grows with your organisation
Growing together
Cyber Essentials certification
Into the cloud
