Fully Managed IT Support in Kent

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Managed IT support company in Kent

Choosing fully managed IT support means that you can concentrate on doing what your business does best, knowing that you’ve got full IT backup from the experts.

We’ll keep your staff connected so they can be more productive – we offer a guaranteed 15-minute response time for critical staff issues. And our proactive approach means that we spot potential problems before they happen.

We’re passionate about helping companies in Kent and the South East achieve success and stand out from the crowd through IT.

What is WorkTogether?

WorkTogether represents the pinnacle of managed IT services and support. We have uncompromising, high standards to provide the best customer experience possible. It is perfectly balanced to offer essential daily IT support whilst other, dedicated teams help your business focus on the ‘bigger picture’. They continuously review your technology and strategy to maximise business success.

Moving to a new managed IT support provider needn’t be a headache

Changing your managed IT support company may seem daunting, but Select Technology’s on-boarding process has been perfected to ensure the transition is smooth and seamless with minimal disruption to your business.

Our promise to you

Deliver World-class IT service and support
Deliver a truly proactive service
Make your business more efficient
Add more value to you and your customers
Make you more secure
Provide continuous strategy

What’s included with WorkTogether fully managed IT support?

World-class service desk

Guaranteed 15-minute response time for critical staff issues
Rapid turnaround for non-business critical issues
First Touch Fix: Striving to fix the issue first time
Available via phone, email or via our web portal, Select Connect
Multi-level support, so that you get access to the right skills at the right time

Analytics team to continuously monitor and problem-solve

A truly proactive team that analyses and monitors your network, devices and connectivity to prevent issues
Constant service improvement, with a single mission: ‘knowing what we know now, how could we have prevented this incident from occurring?’

Technology alignment

Your Technical Account Manager will meet with you monthly to make sure you are happy with our service and to review your IT plans
Our Quarterly Technology Assessments will help you minimise security risks and optimise your IT infrastructure for long term success

IT security to keep you protected

Comprehensive IT security solutions to mitigate the risk of malicious attacks
Anti-virus software and cybersecurity software

Training

Best in class end-user training and workshops, including monthly in-person training sessions for Microsoft 365 applications (such as Excel, Teams, PowerPoint). Check out our Events for what’s on offer
Regular testing of your staff against security attacks (phishing, ransomware, viruses)

Full staff and device coverage

All your IT infrastructure is covered, from laptops and mobile devices to servers
We also include unlimited user installations to support your business as it changes and grows

Need extra support for your internal IT team?

Our WorkTogether Companion IT Support package delivers all the benefits of the WorkTogether plan whilst complementing and seamlessly working alongside your in-house IT staff.

Find out more