Select Technology PRINCE2 Project Methodology
Select Technology follows the proven PRINCE2 project management methodology, to provide our clients with confidence that their project is in safe hands. Our reusable framework ensures consistency, control and the right level of communication throughout, underpinned by industry best practice processes. The key activities involved in each phase is shown below.
Initiate “confirms viability, achievability and desirability”
The first stage, Project Initiation, is broken down into three distinct sub-phases:
- Discovery “ensures understanding of all requirements and existing configurations”
Select Technology will start the engagement by creating a set of initiation documentation, which will be shared with the Client and updated throughout the duration of the project. This will be used to measure progress, and control any identified risks or required Change, as well as provide continued business justification as the project develops.
Understanding both the technical and the business reasons for conducting a project allows Select Technology to work with the Client to drive adoption and realise benefits as smoothly as possible. Engaging with the correct stakeholders within the Clients business, and understanding their individual roles and responsibilities, is also key in ensuring communication is conducted efficiently and via the correct channels.
- Assessment “assembles all required data for a successful design process”
Once Discovery has proven an understanding of the requirements, technical assessment and due diligence takes place to produce a readiness document. In conjunction with the Risk Register (created as part of the Initiation Documentation), these will show a Red-Amber-Green (RAG) scale of readiness and risk for the deployment, broken down across services and areas that form key components of the project deliverables.
Any remediation work that is found to be required at this stage will be detailed by Select Technology, using these documents, and a remediation plan discussed and agreed with the Client.
- Design “plans for an effective and beneficial outcome”
The Initiation Documentation is now compiled into a full Technical Design, encompassing all of the components specified to achieve the Clients objectives. At this stage, the Deployment strategy is created, and initial phase plans are drawn up, to effectively communicate the stages of work required to the Client, and aid in any potential downtime that could need to be planned for.
If relevant for the Clients requirement, detailed Workshop sessions will be arranged with the Client, in some cases covering all three Initiation elements above, in a collaborative drive to establish common understanding and acceptance of the required deliverables and functionality to meet the Clients strategic objectives. The design phase also provides confirmation that the proposed solution is the most appropriate, or alternately provides a platform for further development until the precise design is finalised and agreed with the Client.
Deploy “implements the design outputs into controlled deliverables”
The solution is deployed into its initial phase and configured ready for Business Acceptance and User Acceptance testing. Physical installation, as necessary, will take place during this stage. Full logistical collaboration with the Client ensures any physical hardware specified as part of the solution is available where and when it is required, and that the right resources are available in the right places, at the right time, to enable a smooth deployment.
Where possible, and if relevant, physical hardware builds from component level will take place in our fully fitted onsite workshop. This ensures the minimum of onsite installation time, and disruption to ongoing business. Required applications can also be installed before visiting site, up to existing environment integration level, to avoid lengthy update and patching onsite.
Realise “establishes full acceptance testing and benefits realisation”
Once the solution has been successfully deployed, full Business and User Acceptance testing takes place, under pre-defined criteria agreed with the Client during the Design process. This verifies that the solution is performing as expected, proves the viability of the design, and allows key stakeholders within the Clients business a forum to provide feedback at both the Business and User levels. Any User functionality remediation can take place in this phase, from feedback provided by UAT, to provide the solution Users the best possible experience in Business as Usual (BAU) operation.
Where applicable, a self-contained pilot deployment will be utilised for acceptance testing by the designated Client personnel responsible for providing approval, to avoid any unnecessary impact to the wider business.
Handover “provides full technical release to production operation”
Technical documentation is compiled, and detailed design documents fully updated, to reflect the delivered business change. This documentation will include all necessary detail to successfully support the changed environment, be that via an in-house IT Department, 3rd Party Support Provider, or by Select Technology’s own Managed Services.
Should the Client be a Managed Service customer of Select Technology, a full technical handover meeting will take place between the Professional Services team and the Helpdesk team to ensure seamless knowledge transfer. During this time, our internal Configuration Management systems will be updated to reflect the changes, and any relevant training conducted to enable confident and comprehensive support responses.