Our fully managed WorkTogether package offers comprehensive IT support, perfect for organisations without a large in-house IT team. Straightforward, reliable service from an expert team and a personal Technical Account Manager focused on your business growth.
- 15-minute response time for critical staff issues
- Rapid turnaround for non-business critical issues
- First Touch Fix: striving to fix the issue first time
- Multi-level support, for access to the right skills at the right time
- Available via phone, email or our web portal
- Full staff and device coverage
- Monthly meetings with your personal Technical Account Manager
- Quarterly Technology Assessments with best practice recommendations
- Three year strategic roadmaps, aligning IT with your business ambitions
- Unlimited support, remote and onsite, so we can be there when you need us
- Comprehensive IT security solutions, from anti-virus to dark web monitoring
- Analytics team to continuously monitor and problem solve
- Best in class end-user training and workshops, including Microsoft 365
- Installations included in the deal
- Dedicated onboarding engineer to make the switch seamless
- AI and automation guidance to help you look to the future
WorkTogether Companion
IT Support for businesses with an existing internal IT team
Our WorkTogether Companion package seamlessly integrates with your internal IT team. Our highly skilled IT technicians will work alongside you to deliver a complementary support service to your business.
- Everything in our WorkTogether package plus we work with your in-house IT team on day-to-day management and long term strategy.
What is managed IT support?Managed IT support is a service where an external IT provider takes responsibility for managing your business IT systems. This includes maintaining your infrastructure, resolving technical issues, and providing ongoing support to ensure your IT environment runs smoothly.
Who is managed IT support suitable for?Our managed IT support is suitable for businesses of all sizes from small teams to large enterprises. We offer flexible packages to meet the needs of companies with or without internal IT teams.
How quickly can I get support if something goes wrong?Our helpdesk is available to provide support during business hours, with emergency support available outside of these times if required.
We offer a market leading 15-minute SLA for user impacting or companywide issues – for example, even if just one employee cannot work, we will have an engineer on it within 15 minutes.
For all other technical support issues, we’ll be with you in 60 minutes or less. And for change requests or administrative tasks we’ll get back to you within 4 hours.
What’s the difference between WorkTogether and WorkTogether Companion?WorkTogether is a fully managed IT service for businesses that want to outsource their IT management entirely. WorkTogether Companion provides additional support for businesses with internal IT teams, offering expertise and assistance where needed.
How do I know if my business needs managed IT support?If your business experiences frequent IT issues, lacks a dedicated IT team, or is looking to improve its IT infrastructure and security, Managed IT support could be the right solution. Get in touch with our team for a consultation to explore your options.
Can Select Technology help keep my business and my team up to date?Yep, we provide best in class end-user training and workshops, including monthly training sessions for Microsoft 365 applications (such as Excel, Teams, PowerPoint) for you team. At the same time, we provide regular testing of your staff against security attacks (phishing, ransomware, viruses).
How much monitoring and maintenance does WorkTogether include?We provide 24/7 proactive monitoring, our team analyses and monitors your network, devices and connectivity to prevent issues. We identify and resolve potential issues before they impact your business. Additionally, we regularly provide updates and system checks to avoid downtime and improve performance.
We are a growing business, can Select Technology keep up?Yes, we can. As your business grows, our services can scale to meet your evolving needs, ensuring your IT infrastructure keeps pace with your success. We can also provide guidance on how to align your IT infrastructure with your business goals.
How does onboarding work?Select Technology’s onboarding process includes spending up to 30 days prior to going live auditing, monitoring and deploying technology, ensuring the transition is smooth and seamless with minimal disruption to your business.
