Current Vacancy: 1st Line Support Engineer

Working at Select Technology isn’t just another 9-5 job. We’re not your usual corporate IT company – we’re a friendly bunch of team players that like to get the job done to a great standard and have some fun along the way. And pizza, lots of pizza. 

We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years. That means we’re looking for some more superstars to come and work on our Service Desk and support our lovely customers. 

That’s where you come in…

What you’ll be doing 

• Provide expert 1st line support to our clients while maintaining the organisation’s standards of technical proficiency and customer service. Offer thorough IT assistance for technical matters related to Microsoft core business applications and operating systems. 
• Work towards, and help drive, both your own and the team’s objectives and KPI targets, contributing to our shared success. 
• Keep precise system and client records, consistently ensuring service quality and compliance. Record all work in the helpdesk for transparency and business continuity. 
• Demonstrate excellent teamwork and clear, proactive communication both internally and with our clients to ensure seamless service delivery. 
• Carry out installation tasks, including setting up PCs, routers, printers, and AV equipment, ensuring every deployment aligns with our best practice standards for reliability and efficiency. 
• Communicate effectively with clients, keeping them informed of support ticket progress, upcoming changes, or planned service outages. 
• Collaborate closely with colleagues to maintain open lines of communication and a unified approach to problem-solving within Select Technology. 
• Escalate service requests that require engineer-level expertise, ensuring timely and effective resolution in line with our escalation processes. 
• Demonstrate a clear understanding of, and adherence to established service processes, ensuring every action meets our operational standards. 
• Keep customer satisfaction and operational effectiveness at the heart of everything you do. 

What will you bring to the table?

• Proven 1st line IT support experience: Demonstrable background in providing desktop, networking, and infrastructure support within fast-moving business environments. 
• Team player: A collaborative mindset, always ready to assist colleagues and foster a positive team culture. 
• Stay ahead of the curve with industry best practices and emerging technologies. 
• Support, configure, and troubleshoot Microsoft technologies (Windows OS, Microsoft 365 Cloud, Office Applications). 
• Basic network fundamentals knowledge including LAN, DNS & DHCP. 
• Proven system administration tasks and user access management (Active Directory, Azure Active Directory, Microsoft 365). 
• Provide installation and support for hardware, end-user devices, and peripherals. 
• Relevant qualifications: Training and certifications in Microsoft 365, Networking, are advantageous but not mandatory. Above all, a strong desire to learn and develop professionally is essential. 
• Outstanding interpersonal skills: Clear and confident communication over the phone, effective listening, and a commitment to delivering excellent customer service. 
• Technical troubleshooting ability: A proven talent for resolving technical issues efficiently, supporting both clients and team members. 
• Proactive and self-motivated: Capable of working independently, thriving in a dynamic environment, and taking initiative to overcome daily challenges. 
• Passionate about technology and service excellence: A genuine enthusiasm for technology and an unwavering dedication to meeting customer needs and delivering high-quality service. 

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team are looked after while providing a framework and incentives to enable everyone to fulfil their potential.

The nitty gritty details

• The salary range for our 1^st line Support Engineers is £25 – £30k depending on your experience and qualifications.
• Office based, 26 days holiday, strong culture of growth & innovation.
• Our working hours are 8:30 – 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for certain projects (don’t worry – we pay overtime!)