Current Vacancy: Purchasing and Sales Operations Manager

At Select Technology, we don’t just deliver IT support – we empower businesses to modernise, secure, and streamline through smart, strategic technology solutions.

We’re looking for a high-energy, self-motivated Purchasing and Sales Operations Manager to help us grow, drive margins, efficiency and customer satisfaction through competitive sourcing across technology and connectivity, and shaping strategy as part of the Management Team.

Sounds good, right…?!

What you’ll be doing

Client service & delivery

• Oversee day-to-day management of client requests including quoting, ordering, and fulfilment. 
• Ensure all requests (client and internal) are actioned within agreed timescales. 
• Maintain consistently high service levels with the goal of achieving 100% CSAT feedback. 
• Minimise returns, refunds, and delivery errors through proactive quality management.

Commercial accountability 

• Own commercial performance, ensuring maximum profitability on each transaction while remaining competitive in the market.
• Deliver agreed monthly and annual revenue and margin targets through effective forecasting pricing strategy and strong commercial discipline.
• Proactively identify and implement strategies to increase client engagement, wallet share and lifetime value across hardware, software, subscriptions and services.
• Work closely with Technical Account Managers, Service Desk and Projects teams to identify, shape and convert subscription and transactional sales opportunities.
• Use customer and supplier data to identify growth opportunities, optimise commercial outcomes and support informed strategic decision making.

Operational excellence

• Own and manage procurement and quoting systems (ConnectWise Procurement Module, ConnectWise CPQ, Sage 50 integrations, and related connectors). 
• Develop, document, and maintain Source & Supply processes, ensuring consistency and scalability. 
• Provide training and guidance to the Source & Supply team to ensure best practice and compliance.

Leadership & collaboration

• Lead, coach, and develop the Source & Supply team, fostering a culture of accountability and service excellence. 
• Contribute to business strategy and decision-making as an active member of the management team. 
• Identify and implement continuous improvement initiatives to enhance efficiency, profitability, and client experience.

Key Performance Indicators (KPIs)

• Client Satisfaction: Maintain 100% CSAT or agreed target. 
• Financial Targets: Achieve monthly and annual revenue and profit targets. 
• Operational Efficiency: Reduction in returns/refunds; timely responses to all requests.
• Process & Compliance: Up-to-date documentation, effective use of ConnectWise and Sage systems. 
• Team Performance: High engagement, development, and delivery against goals.

What will you bring to the table? 

Skills & experience

• Strong commercial acumen with proven experience in IT sourcing and procurement, supported by a highly analytical and data driven approach.
• Commercially aware and outcome focused, with strong negotiation and supplier management skills to drive value, margin and risk mitigation.
• Persuasive and confident communicator, able to influence stakeholders and partners at all levels.
• In depth knowledge of hardware, software, licensing, subscription and connectivity models.
• Hands on experience with procurement and quoting systems such as ConnectWise Procurement and CPQ, and Sage 50 or equivalent.
• Proven people leader with the ability to coach, motivate and develop high performing teams.
• Process oriented and detail focused, with a continuous improvement mindset and a drive for operational excellence.
• Strong collaborator, able to work effectively across technical, commercial and management teams.

The nitty gritty details

• Base Salary: £45,000 – £55,000, Depending on your experience and qualifications.
• Flexible hybrid working, 26 days holiday, strong culture of growth & innovation.
• Our working hours are 9:00 – 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for events.

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team is looked after while providing a framework and incentives to enable everyone to fulfil their potential.

Apply now

If you like the sound of us and the job, please drop us a message and your CV to jobs@select-technology.co.uk

We can’t wait to hear from you! We’re dedicated to building teams as diverse as our customers and we encourage candidates of all backgrounds to apply. If you require accommodations or have questions at any point during the application or interview process, just let us know.