Current Vacancy: Technical Alignment Engineer

Working at Select Technology isn’t just another 9–5 job. We’re not your typical corporate IT company – we’re a friendly, supportive bunch who love delivering great work, improving our customers’ experience, and enjoying ourselves along the way. (And yes… there’s pizza. Lots of pizza.)

We’re growing fast, taking on new customers and scaling our services — which means we’re looking for more brilliant people to join our team and help deliver exceptional onboarding and technical alignment for our clients.

That’s where you come in… 

What you’ll be doing

New Customer Onboarding

• Deliver a smooth, seamless onboarding experience for new customers.
• Complete remote and on-site assessments to understand their current environment, risks, and improvement opportunities.
• Configure and deploy core systems, products, and tools – including management agents, support panels, AV solutions, and more.
• Be the primary technical point of contact throughout onboarding, supporting the Technical Account Manager (TAM) with customer communications.
• Produce clear and consistent documentation to support customer environments and internal processes.
• Provide robust handovers to BAU teams, ensuring a smooth transition after onboarding.
• Contribute ideas and improvements to enhance our onboarding processes and overall customer experience.

Customer Technical Alignment & Health Reviews

• Conduct regular technical alignment and health reviews, ensuring each customer’s environment is secure, reliable, and operating at its best.
• Identify risks, optimisation opportunities, and misalignments – resolving what you can during the assessment.
• Work closely with Centralised Services to build scripts, automations, and efficient solutions to recurring issues.
• Provide guidance, recommendations, and best practice advice to help customers maximise the value of their technology.
• Collaborate with Service Desk, Centralised Services, and Professional Services to resolve issues or deliver improvements.
• Support data analysis activities from time to time, helping identify trends and opportunities to enhance customer environments.

Champion service excellence

• Identify opportunities to optimise, automate, and enhance our service desk and IT infrastructure.
• Keep customer satisfaction and operational effectiveness at the heart of everything you do.
• Stay ahead of the curve with industry best practices and emerging technologies.

Support to Technical Account Managers

• Act as a technical adviser and subject-matter expert during customer meetings and engagements.
• Help answer technical queries for customers and prospects.
• Assist TAMs in resolving complex issues or escalations.
• Keep your knowledge sharp! Stay up to date with industry trends, technical standards, and best practices – working closely with Service Delivery, Professional Services, and Cyber Security leads.
• Occasionally support the team with presales demonstrations.
• Ensure TAMs have the information they need for effective roadmap and strategy reviews.

What will you bring to the table? 

• Proven experience in a technical support, engineering, or alignment role.
• Strong technical knowledge across IT infrastructure, end-user computing, and modern cloud technologies.
• Excellent problem-solving abilities – comfortable troubleshooting complex issues.
• Confident communication skills, able to translate technical concepts for non-technical customers.
• A customer-centric mindset with a passion for delivering exceptional service.
• Strong organisation and time-management skills; able to prioritise effectively across multiple customers.
• A collaborative, team-focused approach with the ability to work cross-functionally.
• A desire to learn, grow, and continually improve.

Technical Toolkit

While experience is beneficial, we care more about capability, enthusiasm, and willingness to learn. You’ll ideally have exposure to:

• Microsoft 365, Windows OS, Active Directory, endpoint management
• Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routers, switches, firewalls)
• Security tools, anti-virus solutions, and operational best practices
• Backup & continuity tools
• Documentation and standards frameworks

The nitty gritty details

• Base Salary: £35,000 DOE
• Hybrid based, with at least 2 days in the office, 26 days holiday, strong culture of growth & innovation.
• Our working hours are 8:30 – 5:30 Monday to Friday. We may ask you to be flexible on this, but we do pay overtime.

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team is looked after while providing a framework and incentives to enable everyone to fulfil their potential.

Apply now

If you like the sound of us and the job, please drop us a message and your CV to jobs@select-technology.co.uk

We can’t wait to hear from you! We’re dedicated to building teams as diverse as our customers and we encourage candidates of all backgrounds to apply. If you require accommodations or have questions at any point during the application or interview process, just let us know.