Getting the most from AI

The easiest part of adopting AI in your organisation is buying it.

Whether it’s Microsoft Copilot, Claude or an AI-powered business application, getting access is usually the easy part.

The harder challenge is generating genuine value from that investment.

Yes, you need to have the money, but after a few taps, and clack of the card against a chip and pin machine you have it.

The next part is the hardest, gaining value from your purchase. Business leaders want to see improved productivity, faster processes, better decision-making and ultimately a return on their investment.

But without good quality training, employee adoption can remain low. Employees may feel unsure where AI can help, hesitant about using it correctly, or simply unaware of the capabilities available to them.

Simply put, without training you’re unlikely to get the full value from your AI investment.

Beyond the basics

Good quality training takes your team beyond basic AI awareness and helps them use AI to create genuine business value. Successful programmes help team members understand:

How AI applies to their role

Different teams in your organisation will use AI differently and have different opportunities. Marketing teams use AI to support content creation and campaign planning. Sales teams use it to prepare for meetings and summarise client interactions. And, HR would use it for policy creation, recruitment support and internal comms. Good training will provide practical use cases that trainees can apply tomorrow.

How to write a prompt

Writing a prompt may seem simple, but the quality of the output depends heavily on the quality of the instruction provided.

A basic prompt leads to a basic output, this can be off-brand, based on information outside of your region, or even so simplistic that it is unhelpful.

The basic fundamentals of prompt engineering can help a user achieve better results, faster responses and greater value. 

How to use AI responsibly

Effective training helps employees understand how to use AI safely and responsibly within your organisation. Team members need to understand:

• What information can be shared with an AI tool
• Approved usage policies
• Security considerations
• The need for human review
• Governance expectations

Creating a champion

AI adoption is rarely successful when driven by a single team. Many organisation achieve strong results by developing AI champions throughout the business. Your champions help by sharing best practices, supporting colleagues, identifying new opportunities, encouraging adoption and provide feedback.

Measuring success

AI training is not a one-off activity. As AI technology continues to evolve, new capabilities, use cases and opportunities regularly emerge. Ongoing training helps employees stay up to date and ensures your organisation continues to realise value from its investment.

Success can be measured through:

• Adoption rates
• Productivity gains
• AI engagement rates
• Reduced support requests

By tracking these outcomes, organisations can demonstrate the value of both their AI investment and their training programme. More importantly, they can identify opportunities to further increase adoption, productivity and business impact over time.

The AI Accelerator Programme

Through a structured framework of interconnected pillars, the AI Accelerator Programme supports businesses to assess their readiness, transform opportunities into action, protect their organisation through governance and security, and train employees to use AI effectively.

The Train pillar focuses on helping people build the skills and confidence needed to adopt AI successfully. Through practical, role-based training, organisations can increase adoption, improve productivity and ensure AI becomes a valuable part of everyday work.

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