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IT Support

Our managed IT support keeps your business connected, secure, and productive with proactive maintenance, fast issue resolution, and expert advice to ensure your IT systems run smoothly.

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Select Technology service desk

Fully managed IT support in Kent
and the southeast

Reliable IT systems are the backbone of any modern business. Select Technology’s managed IT support ensures your organisation operates smoothly with proactive support tailored to your unique needs. From preventing downtime to assisting with everyday technical queries, our team of IT experts will empower your business to thrive. 

Our fully managed service, WorkTogether, is designed to take the hassle out of IT management, while our WorkTogether Companion package offers flexible support for businesses with in-house IT teams. With over 30 years of experience and a dedicated team of specialists, Select Technology is your trusted IT partner. 

Why partner with Select Technology?

Our service desk team is world class; highly trained, award-winning, and really… nice. We’re passionate about delivering the very best customer experience every time you contact us.

We understand that technology and staff changes happen in business. You shouldn’t have to pay extra to make these changes. That’s why, unlike many IT partners, we include user typical day-to-day installations for no extra cost.

REALLY FAST

SUPER FRIENDLY

ONSITE SUPPORT

Expert advice

EXPERT ADVICE

WorkTogether

Fully managed IT Support

Our fully managed WorkTogether package offers comprehensive IT support, perfect for organisations without a large in-house IT team. Straightforward, reliable service from an expert team focused on your business.​

  • 15-minute response time for critical staff issues
  • Rapid turnaround for non-business critical issues
  • First Touch Fix: striving to fix the issue first time
  • Multi-level support, for access to the right skills at the right time
  • Available via phone, email or our web portal
  • Full staff and device coverage
  • Monthly meetings with your Technical Account Manager
  • Quarterly Technology Assessments with best practice recommendations
  • Three year strategic roadmaps, aligning IT with your business ambitions
  • Unlimited support, remote and onsite, so we can be there when you need us
  • Comprehensive IT security solutions, from anti-virus to dark web monitoring
  • Analytics team to continuously monitor and problem solve
  • Best in class end-user training and workshops, including Microsoft 365
  • Installations included in the deal
  • Dedicated onboarding engineer to make the switch seamless
  • AI and automation guidance to help you look to the future

WorkTogether Companion

Supplementary IT Support

Our WorkTogether Companion package seamlessly integrates with your internal IT team. Our highly skilled IT technicians will work alongside you to deliver a complementary support service to your business.

  • Everything in our WorkTogether package plus we work with your in-house IT team on day-to-day management and long term strategy.

Moving to a new managed IT support provider needn’t be a headache 

Changing your managed IT support company may seem daunting but Select Technology’s on-boarding process has been perfected to ensure the transition is smooth and seamless with minimal disruption to your business. 

Industries we support

We support a wide range of industries including agriculture, construction, hospitality, manufacturing, professional services, and many more.

IT support that grows with your organisation

Providing world-class IT support, building and expanding their WiFi infrastructure, and supplying their office hardware.

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Growing together

From laying the IT foundations, to cloud migration, Microsoft 365 adoption and Wi-Fi optimisation for AC Goatham.

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Cyber Essentials certification

The company wanted to demonstrate that they were following the highest standards and best practices in cybersecurity. Cyber Essentials certification was the answer.

Read more

Into the cloud

Taking Locate in Kent to the next level by migrating to the cloud and implementing Microsoft 365.

Read more

Streamlined and efficient IT infrastructure for smooth operations

Our Professional Services Team consolidated RH Group’s server room making them more streamlined and efficient

Read more

Ready to take the next step?

Whether you’re looking to outsource your IT management or need supplementary support for your in-house team,
we’re here to help you find the right Managed IT Support package for your business. 

Contact us today

Frequently asked questions

What is managed IT support?

Managed IT support is a service where an external IT provider takes responsibility for managing your business IT systems. This includes maintaining your infrastructure, resolving technical issues, and providing ongoing support to ensure your IT environment runs smoothly. 

Who is managed IT support suitable for?

Our managed IT support is suitable for businesses of all sizes from small teams to large enterprises. We offer flexible packages to meet the needs of companies with or without internal IT teams. 

How quickly can I get support if something goes wrong?

Our helpdesk is available to provide support during business hours, with emergency support available outside of these times if required. 

We offer a market leading 15-minute SLA for user impacting or companywide issues – for example, even if just one employee cannot work, we will have an engineer on it within 15 minutes. 

For all other technical support issues, we’ll be with you in 60 minutes or less. And for change requests or administrative tasks we’ll get back to you within 4 hours.  

What’s the difference between WorkTogether and WorkTogether Companion?

WorkTogether is a fully managed IT service for businesses that want to outsource their IT management entirely. WorkTogether Companion provides additional support for businesses with internal IT teams, offering expertise and assistance where needed. 

How do I know if my business needs managed IT support?

If your business experiences frequent IT issues, lacks a dedicated IT team, or is looking to improve its IT infrastructure and security, Managed IT support could be the right solution. Get in touch with our team for a consultation to explore your options. 

Can Select Technology help keep my business and my team up to date?

Yep, we provide best in class end-user training and workshops, including monthly training sessions for Microsoft 365 applications (such as Excel, Teams, PowerPoint) for you team. At the same time, we provide regular testing of your staff against security attacks (phishing, ransomware, viruses).

How much monitoring and maintenance does WorkTogether include?

We provide 24/7 proactive monitoring, our team analyses and monitors your network, devices and connectivity to prevent issues. We identify and resolve potential issues before they impact your business. Additionally, we regularly provide updates and system checks to avoid downtime and improve performance. ​

We are a growing business, can Select Technology keep up?

Yes, we can. As your business grows, our services can scale to meet your evolving needs, ensuring your IT infrastructure keeps pace with your success. We can also provide guidance on how to align your IT infrastructure with your business goals. 

“You have exceeded our expectations and the new technology you’ve introduced us to has enabled us to do things we’ve never done before. It’s exactly what you want from a partner organisation, I know we’re going to have a long relationship.”
Simon Ryan,  Locate in Kent
“In my old job I used to dread contacting IT support as it was just a long and painful slog. Never have that problem with Select. Ash was chatty, funny, speedy and had an answer for any question I had. A lovely and pain free experience all round!”
Nick Jacobs,  IML Group
“We’ve been working with Select Technology for over a decade now and our partnership has gone from strength to strength in that time. The long-term relationship is a testament to the trust we have in them and their ability to recommend the best technology to enable us to expand and grow. From IT support to bespoke projects the Select Technology team are always there to support us and are great people to work with. ”
Ross Goatham,  AC Goatham and Son

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