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Fully Managed IT Support

Prestige fully managed IT Support in Kent

We’ve grown up with IT. We are part of the IT revolution and after 25 years, we know a thing or two about how it can work harder for your business.

Traditionally, our sector has been challenged by the ‘Break/Fix’ model of IT support. By enabling our team to better understand your sector, its challenges and the opportunities, our advice and support is bespoke. We’re passionate about helping companies in Kent and the South East achieve success and stand out from the crowd through IT. Our vision is quite simple: We’re your lifetime IT partner.

What is Prestige?

Prestige represents the pinnacle of IT support and managed services. We have uncompromising, high standards to provide the best customer experience possible. It is perfectly balanced to offer essential daily support whilst other, dedicated teams help your business focus on the ‘bigger picture’. They continuously review your technology and strategy to maximise business success.

Moving to a new IT support provider needn’t be a headache

Changing your IT support provider may seem daunting, but Select Technology’s on-boarding process has been perfected to ensure the transition is smooth and seamless with minimal disruption to your business.

Our promise to you

Our promise to you

  • Deliver World-class IT service and support
  • Deliver a truly proactive service
  • Make your business more efficient
  • Add more value to you and your customers
  • Make you more secure
  • Provide continuous strategy

What’s included?

World-class service desk

  • Guaranteed 15-minute response time for critical staff issues
  • Rapid turnaround for non-business critical issues
  • First Touch Fix: Striving to fix the issue first time
  • Available via phone, email or via our web portal, Select Connect
  • Multi-level support, so that you get access to the right skills at the right time

Analytics team to continuously monitor and problem-solve

  • A truly proactive team that analyses and monitors your network, devices and connectivity to prevent issues
  • Constant service improvement, with a single mission: ‘knowing what we know now, how could we have prevented this incident from occurring?’​

Technology alignment

Monthly Best Practice Review visits to ensure your technology conforms and is optimised with best practice across 300+ touch points of audit to review process, plans and equipment to mitigate risks and improve efficiency ​

Digital transformation

  • A dedicated Digital Transformation Consultant who will look beyond daily fixes and advise how you can align your business strategy to emerging technology trends making your business more resilient, productive and flexible
  • Quarterly Digital Transformation Consultant Business Review included​

IT security to keep you protected

  • Comprehensive IT security solutions to mitigate the risk of malicious attacks
  • Anti-virus Software and Citrix Umbrella​

Training

  • Best in class end-user training and workshops. Check out our Events for what’s on offer
  • Regular testing of your staff against security attacks (phishing, ransomware, virtues)

Full staff and device coverage

  • All staff and devices are covered, wherever they are
  • Includes Mobile Devices, Servers and all your infrastructure​
  • Installs, Moves, Additions and Changes included as standard, for no extra cost

Contact our Sales team to find out more

Need extra support for your internal IT team?

Our Prestige Companion IT Support package delivers all the benefits of the Prestige plan whilst complementing and seamlessly working alongside your in-house IT staff.

Want to achieve business success through technology?

Our Business Transformation team provide knowledge, know-how and full project management services to help you and your business realise your goals.

Accreditations

Partner Accreditations and Certifications

Contact us

Get in touch with us




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