WorkTogether Companion | Supplementary Managed IT Support in Kent

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We’ve grown up with IT. We are part of the IT revolution and after almost 30 years, we know a thing or two about how it can work harder for your business.

If you already have in-house IT staff who need additional support, we will support them and work collaboratively to achieve success through IT and technology so that your business stands out from the crowd. Our highly skilled IT technicians will work alongside your internal IT team to deliver a seamless and complementary support service to your business. We’re passionate about helping companies in Kent and the South East achieve success and stand out from the crowd through IT. Our vision is quite simple: We’re your lifetime IT partner.

What is WorkTogether Companion?

WorkTogether represents the pinnacle of IT support and managed services. We have uncompromising, high standards to provide the best customer experience possible. It is perfectly balanced to offer essential daily support whilst other, dedicated teams help your business focus on the ‘bigger picture’. They continuously review your technology and strategy to maximise business success.

Moving to a new IT support provider needn’t be a headache

Changing your IT support provider may seem daunting, but Select Technology’s on-boarding process has been perfected to ensure the transition is smooth and seamless with minimal disruption to your business.

Our promise to you

Deliver World-class IT service and support
Deliver a truly proactive service
Make your business more efficient
Add more value to you and your customers
Make you more secure
Provide continuous strategy

What’s included?

World-class service desk

Guaranteed 15-minute response time for critical staff issues
Rapid turnaround for non-business critical issues
First Touch Fix: Striving to fix the issue first time
Available via phone, email or via our web portal, Select Connect
Multi-level support, so that you get access to the right skills at the right time

Analytics team to continuously monitor and problem-solve

A truly proactive team that analyses and monitors your network, devices and connectivity to prevent issues
Constant service improvement, with a single mission: ‘knowing what we know now, how could we have prevented this incident from occurring?’

Technology alignment

Your Technical Account Manager will meet with you monthly to make sure you are happy with our service and to review your IT plans
Our Quarterly Technology Assessments will help you minimise security risks and optimise your IT infrastructure for long term success

IT security to keep you protected

Comprehensive IT security solutions to mitigate the risk of malicious attacks
Anti-virus software and cybersecurity software

Training

Best in class end-user training and workshops, including monthly in-person training sessions for Microsoft 365 applications (such as Excel, Teams, PowerPoint). Check out our Events for what’s on offer
Regular testing of your staff against security attacks (phishing, ransomware, viruses)

Full staff and device coverage

All your IT infrastructure is covered, from laptops and mobile devices to servers
We also include unlimited user installations to support your business as it changes and grows

Need consultancy support with an IT or technology project?

Our Professional IT Services team can help. They have vast experience of seamlessly delivering technology projects, from Cloud Migration to Infrastructure changes.

Find out more