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WorkTogether Companion | Supplementary Managed IT Support

Select Technology

We’ve grown up with IT. We are part of the IT revolution and after 30 years, we know a thing or two about how it can work harder for your business.

If you already have in-house IT staff who need additional support, we will support them and work collaboratively to achieve success through IT and technology so that your business stands out from the crowd. Our highly skilled IT technicians will work alongside your internal IT team to deliver a seamless and complementary support service to your business. We’re passionate about helping companies in Kent and the South East achieve success and stand out from the crowd through IT. Our vision is quite simple: We’re your lifetime IT partner.

What is WorkTogether Companion?

WorkTogether represents the pinnacle of IT support and managed services. We have uncompromising, high standards to provide the best customer experience possible. It is perfectly balanced to offer essential daily support whilst other, dedicated teams help your business focus on the ‘bigger picture’. They continuously review your technology and strategy to maximise business success.

Moving to a new IT support provider needn’t be a headache

Changing your IT support provider may seem daunting, but Select Technology’s on-boarding process has been perfected to ensure the transition is smooth and seamless with minimal disruption to your business.

What’s included?

World-class service desk

  • Guaranteed 15-minute response time for critical staff issues
  • Rapid turnaround for non-business critical issues
  • First Touch Fix: Striving to fix the issue first time
  • Available via phone, email or via our web portal, Select Connect
  • Multi-level support, so that you get access to the right skills at the right time

Analytics team to continuously monitor and problem-solve

  • A truly proactive team that analyses and monitors your network, devices and connectivity to prevent issues
  • Constant service improvement, with a single mission: ‘knowing what we know now, how could we have prevented this incident from occurring?’​

Technology alignment

  • Your Technical Account Manager will meet with you monthly to make sure you are happy with our service and to review your IT plans
  • Our Quarterly Technology Assessments will help you minimise security risks and optimise your IT infrastructure for long term success

IT security to keep you protected

  • Comprehensive IT security solutions to mitigate the risk of malicious attacks
  • Anti-virus software and cybersecurity software

Training

  • Best in class end-user training and workshops, including monthly in-person training sessions for Microsoft 365 applications (such as Excel, Teams, PowerPoint). Check out our Events for what’s on offer
  • Regula testing of your staff against security attacks (phishing, ransomware, viruses)

Full staff and device coverage

  • All your IT infrastructure is covered, from laptops and mobile devices to servers
  • We also include unlimited user installations to support your business as it changes and grows

Our promise to you

  • Deliver World-class IT service and support
  • Deliver a truly proactive service
  • Make your business more efficient
  • Add more value to you and your customers
  • Make you more secure
  • Provide continuous strategy

Professional IT services

Need consultancy support with an IT or technology project?

Our Professional IT Services team can help. They have vast experience of seamlessly delivering technology projects, from Cloud Migration to Infrastructure changes.

Learn more

Tech consultancy

Want to achieve business success through technology?

Our team can provide expert advice and industry-leading knowledge to help you and your business realise your goals through IT.

Learn more

Contact Us