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An outstanding Service Desk

By Jig Mehta, Marketing Executive | Published 11 Jul 2020

Exceptional customer experience is at the centre of everything we do and it certainly shows on our Service Desk.

To measure how satisfied our customers are, we ask, “How did we do on this request?”, every time a ticket is resolved by the Service Desk. This gives us a real insight into what each end user thinks of the service we have provided.

The industry considers World Class to be 98%, and we are proud that our Customer Satisfaction (CSAT) consistently outperforms this.

What’s more, our guaranteed 15-minute response time for critical issues means you can rely on us to get your problem sorted swiftly and efficiently.

Customer Satisfaction

Don’t take our word for it. Our customer feedback speaks for itself…

Tom is my hero! Thanks as always

Customer Feedback

Scott makes me look good. People at work actually think I know about IT

Customer Feedback

What’s included?

  • Guaranteed 15-minute response time for critical staff issues
  • Rapid turnaround for non-business critical issues
  • First Touch Fix: Striving to fix the issue first time
  • Available via phone, email or via our app
  • Multi-level support, so that you get access to the right skills at the right time

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