Every IT Support provider has a Service Desk, but what makes Select Technology’s stand out from the crowd?
Exceptional customer experience is at the centre of everything we do and it certainly shows on our Service Desk.
To measure how satisfied our customers are, we ask, “How did we do on this request?”, every time a ticket is resolved by the Service Desk. This gives us a real insight into what each end user thinks of the service we have provided.
The industry considers World Class to be 98%, and we are proud that our Customer Satisfaction (CSAT) consistently outperforms this.
What’s more, our guaranteed 15-minute response time for critical issues means you can rely on us to get your problem sorted swiftly and efficiently.
Don’t take our word for it. Our customer feedback speaks for itself…
Adam is my hero! Thanks as alwaysCustomer Feedback
Scott makes me look good. People at work actually think I know about ITCustomer Feedback
Great service – prompt and efficientCustomer Feedback
- Guaranteed 15-minute response time for critical staff issues
- Rapid turnaround for non-business critical issues
- First Touch Fix: Striving to fix the issue first time
- Available via phone, email or via our web portal, Select Connect
- Multi-level support, so that you get access to the right skills at the right time
*12 month average, Oct 2019 – Oct 2020. Guaranteed 15-minute response time for critical staff issues.