We are excited to announce our partnership with Locate in Kent on their Future Forward initiative. We will be working with SMEs across Kent and Medway to align their strategies with technology and to help enable them to plan for the future through digital transformation.
There is an issue that has become apparent to me recently, one that I previously did not realise existed and is probably affecting us more than ever before:
To understand where our customers are with their processes we use a six stage maturity model. Before we can start to assess anything, we need to be clear what a business process actually is.
I realise this is an odd thing for a Digital Transformation Consultant to say. It's also an odd thing to say in a pandemic when many people - myself included - have bemoaned the lack of human interaction. In fact, I have promoted some forms, in particular the digital lunch.
Christmas is upon us and big man in the red suit has given us the yearly call for our services! So, it is a good idea that we share with all our Service Desk opening hours:
We are so proud of our team for implementing and maintaining good practices and processes that we all use every day. From our information security procedures and comprehensive operational processes, to our Training and Skills Matrix, the auditor was suitably impressed after the four day review. It is great to know that our infrastructure and systems are robust and secure, giving us and our clients peace of mind.
Everywhere you look these days you see posts, articles and books about how you need to change your business. While for people who have spent a lifetime building a business that’s not always an easy message to hear, I think 2020 has showed that increased agility, productivity and mobility will be important. As we normalise life after COVID-19, or perhaps live permanently with it, the changes it forced upon us will have a long impact.
We are all adapting to working remotely and we’ve seen a number of new phrases enter the language this year – “Work from anywhere” is one we like a lot, and one you’ll be seeing more of next year is the “virtual commute”, the time in the morning preparing for work and in the evening winding down.
I was talking with a colleague the other day about security breaches and in particular business email compromises. Just to set the scene, a business email compromise is where a criminal (or threat actor as they're called in the infosec world) gets in the middle of a chain of email communications to divert funds. There are several ways this can happen and I'll cover those as we go, but in this instance a user had received an email notifying them of a change of bank details so they could pay an outstanding invoice. The email came from a known contact and followed an existing thread.
Cybercrime is on the rise and the types of phishing scams are evolving, our ability to identify them has never been more important in both protecting ourselves, but also the organisations that we are part of. There are many types of phishing scams with many different tactics employed, in this article we look at some of the main phishing scams used by the criminals, the intent or nature them and advice on how to deal with them.
The times they are a-changin', and they certainly are. As we are pushed out of the office for the second time, we must accept that working from home is likely to be the new normal for much longer. Having the right IT equipment at home will allow you to continue to be as productive as possible and having the wrong or outdated IT is only likely to slow you down, reduce morale and will cause you to become disgruntled.
Wi-Fi is an interesting beast in that it has become ubiquitous in its presence and our desire to consume it. Wherever we go we are either looking out for free Wi-Fi or the businesses we visit are actively promoting we use it. In our homes it fuels most of our devices (I dare say there will be some like me who own a comms cabinet full of tech but it's pretty rare) and should it fail it can (according to my children) be like falling back in time.
