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Full Marks: Achieving 100% Positive Customer Feedback

Over the last 30 days every single customer survey response has been positive. You’ll notice on our About page, we talk about our values, one of which is providing Exceptional Service: “We constantly challenge ourselves and each other to excel at all times, exceeding expectations and delivering...

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Prepare for Windows Server 2008 End of Support

End of support is coming for Windows Server 2008. Support ends 14th January 2020, but don’t panic, we have the information and solutions to help you. Now is the ideal time to upgrade, modernise and transform to current or newer versions of Windows Server and Azure services for more security, performance and innovation. Check...

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Project Royalty – The PRINCE2 Methodology

PRINCE2 (PRojects IN Controlled Environments v2) is a proven methodology for conducting project based change in a structured and manageable manner...

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Plan for the Worst, Achieve the Best

Obviously this isn’t an all-encompassing check list for Disaster Recovery (DR) planning, but it should provide a high level starting point. Availability, or uptime, are priorities for all businesses big and small. The keys to which are understanding and planning. -One important...

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Hear no Evil, See no Evil

The Insights Team are one of the proactive sides of our services department. We look after the software and tools that assist our engineers in delivering an excellent service...

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The Consequences of Your (in)actions

If you were ever to make the journey down to the Select Technology office, as you walked through the door, you would be greeted by a wall that spells out our guiding principles...

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Is Your IT Support Like a Leaky Boat?

I wrote a thought provoking blog back in August called the “The IT Service Value Paradox – “How not calling your IT Support Company is actually better value for you..

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Leveraging the Power of Azure – Dipping Your Toes in the Cloud

I was recently speaking at a Microsoft-sponsored Azure workshop held at Select Technology. Talking to the customers it become clear very quickly that lots of them struggle with inflexibility and lack of scalability within their current IT infrastructure...

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The Importance Of Documentation

Documentation is a vital part of what we do as a Managed IT Service Provider. Customer intelligence is finding out things like how customers use applications, their experiences, and personal preferences – whilst ensuring that we can easily access the information in a secure manner.

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The Power Of Love (Feedback)

Providing Managed Support services to multiple clients all with varying levels of IT needs provides us with different challenges every day. On a regular basis we have to deal with an array of issues and requests ranging from Cyber Security threats to password resets.

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Workflow Automation: A Step Closer To The Paperless Dream

For very nearly forty years the myth of the truly paperless office has been a tantalising goal, remaining just out of reach. However, with readily available workflow automation tools, such as Microsoft Flow, the myth is closer to becoming reality than ever before.

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A DAY IN THE LIFE OF A SERVICE DELIVERY MANAGER

Every day starts with a management Service Desk review where I can determine the health of the Service Desk. Real-time data on our Service Dashboards gives me a quick insight into everything that is happening so I can gauge the current climate, and make informed decisions and allocate appropriate resources. The morning is often spent making plans with the team, and helping with their next actions on sticky

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