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Is Your IT Support Like a Leaky Boat?

I wrote a thought provoking blog back in August called the “The IT Service Value Paradox – “How not calling your IT Support Company is actually better value for you..

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Leveraging the Power of Azure – Dipping Your Toes in the Cloud

I was recently speaking at a Microsoft-sponsored Azure workshop held at Select Technology. Talking to the customers it become clear very quickly that lots of them struggle with inflexibility and lack of scalability within their current IT infrastructure...

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The Importance Of Documentation

Documentation is a vital part of what we do as a Managed IT Service Provider. Customer intelligence is finding out things like how customers use applications, their experiences, and personal preferences – whilst ensuring that we can easily access the information in a secure manner.

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The Power Of Love (Feedback)

Providing Managed Support services to multiple clients all with varying levels of IT needs provides us with different challenges every day. On a regular basis we have to deal with an array of issues and requests ranging from Cyber Security threats to password resets.

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Workflow Automation: A Step Closer To The Paperless Dream

For very nearly forty years the myth of the truly paperless office has been a tantalising goal, remaining just out of reach. However, with readily available workflow automation tools, such as Microsoft Flow, the myth is closer to becoming reality than ever before.

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A DAY IN THE LIFE OF A SERVICE DELIVERY MANAGER

Every day starts with a management Service Desk review where I can determine the health of the Service Desk. Real-time data on our Service Dashboards gives me a quick insight into everything that is happening so I can gauge the current climate, and make informed decisions and allocate appropriate resources. The morning is often spent making plans with the team, and helping with their next actions on sticky

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How to catch a Phish

With the media attention Cyber Crime has been given over the past 12 months it is clear that the risks are increasing all the time. According to IBM, Cyber Crime is now worth an estimated $450 Billion per year and more worrying is that it’s not showing any signs of slowing down.

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