For many people, new technology feels a bit scary, especially when it’s an investment for your SME business. You know the benefits of going more digital, but maybe you’re a bit hesitant about it all.
We see a lot of companies that use Microsoft SharePoint for their internal file management and then a separate service. We have some good news – you don’t need to!
It’s easy for a technology company to say you should use a technology. But do they use it themselves? Well, we can say that yes we do use Microsoft Power Apps ourselves.
Businesses are always trying to improve their customer service. But what about the Customer Experience? The past few decades have seen processes get smarter with customers demanding (and expecting) more, faster, with even better customer service.
In the modern world, connectivity is everything. Our ability to connect quickly to our colleagues, customers, suppliers and other partners underpins everything in business and it is important that we can do so quickly and with as little ‘friction’ as possible. The simplest way, and the one we are all most familiar with these days, is text messaging through a mobile app.
A few weeks ago I had to work from my Brother-in-Law’s house in Southport, Merseyside. It was a real test of the ‘work from anywhere’ ideal that we hear about these days.
To understand where our customers are with their processes we use a six stage maturity model. Before we can start to assess anything, we need to be clear what a business process actually is.
Everywhere you look these days you see posts, articles and books about how you need to change your business. While for people who have spent a lifetime building a business that’s not always an easy message to hear, I think 2020 has showed that increased agility, productivity and mobility will be important. As we normalise life after COVID-19, or perhaps live permanently with it, the changes it forced upon us will have a long impact.
Wi-Fi is an interesting beast in that it has become ubiquitous in its presence and our desire to consume it. Wherever we go we are either looking out for free Wi-Fi or the businesses we visit are actively promoting we use it. In our homes it fuels most of our devices (I dare say there will be some like me who own a comms cabinet full of tech but it's pretty rare) and should it fail it can (according to my children) be like falling back in time.
Everywhere we look these days, automation is making a mark. From Alexa and Google Home in our homes to ‘big data’ and the ‘internet of things’, smart automation is transforming our world...
For very nearly forty years the myth of the truly paperless office has been a tantalising goal, remaining just out of reach. However, with readily available workflow automation tools, such as Microsoft Flow, the myth is closer to becoming reality than ever before.
