Providing Managed Support services to multiple clients all with varying levels of IT needs provides us with different challenges every day. On a regular basis we have to deal with an array of issues and requests ranging from Cyber Security threats to password resets.
Every day starts with a management Service Desk review where I can determine the health of the Service Desk. Real-time data on our Service Dashboards gives me a quick insight into everything that is happening so I can gauge the current climate, and make informed decisions and allocate appropriate resources. The morning is often spent making plans with the team, and helping with their next actions on sticky