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Full Marks: Achieving 100% Positive Customer Feedback

Over the last 30 days every single customer survey response has been positive. You’ll notice on our About page, we talk about our values, one of which is providing Exceptional Service: “We constantly challenge ourselves and each other to excel at all times, exceeding expectations and delivering...

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Prepare for Windows Server 2008 End of Support

End of support is coming for Windows Server 2008. Support ends 14th January 2020, but don’t panic, we have the information and solutions to help you. Now is the ideal time to upgrade, modernise and transform to current or newer versions of Windows Server and Azure services for more security, performance and innovation. Check...

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Project Royalty – The PRINCE2 Methodology

PRINCE2 (PRojects IN Controlled Environments v2) is a proven methodology for conducting project based change in a structured and manageable manner...

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Hear no Evil, See no Evil

The Insights Team are one of the proactive sides of our services department. We look after the software and tools that assist our engineers in delivering an excellent service...

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The Consequences of Your (in)actions

If you were ever to make the journey down to the Select Technology office, as you walked through the door, you would be greeted by a wall that spells out our guiding principles...

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The Power Of Love (Feedback)

Providing Managed Support services to multiple clients all with varying levels of IT needs provides us with different challenges every day. On a regular basis we have to deal with an array of issues and requests ranging from Cyber Security threats to password resets.

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A DAY IN THE LIFE OF A SERVICE DELIVERY MANAGER

Every day starts with a management Service Desk review where I can determine the health of the Service Desk. Real-time data on our Service Dashboards gives me a quick insight into everything that is happening so I can gauge the current climate, and make informed decisions and allocate appropriate resources. The morning is often spent making plans with the team, and helping with their next actions on sticky

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