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Current Vacancy: Project Implementation Engineer

Due to continued growth, we are looking for an experienced Project Implementation Engineer to join our team. Established for 25 years with an outstanding reputation, we are a friendly, successful and ambitious company. Now is the perfect time to join us and be a part of our next chapter and continued success. 

This is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment.  We are passionate about cultivating a fun and rewarding environment where our staff are looked after, while providing a framework and incentives to enable everyone to fulfil their potential.

As part of our Professional Services Team, you will be responsible for the implementation and documentation of customer projects, service transitions, and infrastructure changes.

Due to the Government guidelines around Covid-19 and “working from home if you can”, our preference is for all staff to do this wherever possible. We do however, have our office open for staff that are unable to work from home.

The role

  • Implementation of IT solutions to meet and exceed our client’s needs, encompassing hardware, software, and cloud-based infrastructures
  • Provide assistance to Tier 3 support team when necessary
  • Use the teams’ collective knowledge and experience to create and maintain best practice project templates to improve and achieve a consistent project delivery
  • Ensure projects changes are centrally documented and communicated
  • Develop project plans and identify any additional resources needed, develop schedules and monitor time budgets in our CRM
  • Understand overall project objectives
  • Ensure the project objectives and requirements are clear and agreed upon by all team members
  • Maintain awareness of all phases of the project to ensure on-time completion within budgetary requirements
  • Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
  • Improve customer perception and satisfaction
  • Escalate project issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc
  • Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs
  • Assist with internal processes and procedures related to duties and responsibilities
  • Enter all work as activities, service tickets, or project tickets into our CRM
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

Main accountabilities

  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Maintain awareness of the developing requirements of a customer and communicate these effectively to the internal sponsors and the Projects Manager
  • Regularly communicate with the client and the Project Manager regarding project progress
  • Design and maintain technical and project documentation
  • Project handover sessions to the support team ensuring knowledge is transferred enabling the support team to manage/support the environment

Key competencies

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • ITIL Foundation Qualifications
  • Knowledge and experience in cross-functional project management methods and techniques
  • Knowledge of IT applications, processes, software, and equipment
  • Strong organisational, and customer service skills
  • Detailed knowledge and experience of our Solutions stack, specifically:
    • Microsoft 365 solutions (including SharePoint Online, Intune, Power Apps, etc.)
    • Azure infrastructure and services
    • WatchGuard Fireboxes and Cloud services
    • Veeam based availability solutions
    • Unifi Networking
    • HP Servers, storage, and switches
  • Skill in planning and preparing written communication and documentation
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organisation’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast moving environment
  • Positive and passionate about technology

Our benefits

  • Competitive £ Salary
  • 25 days annual leave plus bank holidays
  • Fun, friendly and collaborative office culture
  • Dress-down Fridays
  • Modern office and free parking
  • Break-out room with pool table, gym and arcade games
  • Monthly get-togethers and quarterly company-funded events
  • Free fruit and soft drinks
  • Pizza lunches
  • 2 weeks of personal training time per year
  • Access to CBT subscription for learning
  • Paid-for technical exams and courses
  • Pension scheme
  • New client introduction bonus payment
  • New staff introduction bonus payment
  • Weekly anonymous pulse surveys to help us help you
  • PerkBox discounts and offers

Apply now

If you would like to apply for this position, please email your CV to

Please note: due to the large number of applicants, if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful.


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