Skip to page content
Client Hub Tel 01892 830111

Current Vacancy: Third Line Support Engineer

Due to continued growth, we are looking for an experienced Engineer to join our Managed Services Team. Established for 25 years with an outstanding reputation, we are a friendly, successful, and ambitious company. We are passionate about cultivating a fun and rewarding environment where our staff are looked after while providing a framework and incentives to enable everyone to fulfil their potential. Now is the perfect time to join us and be a part of our next chapter and continued success. 

The role

  • Third Line Support across a variety of systems and clients
  • Escalation point from junior members
  • Shared responsibility for health of the Service board
  • Onsite technical support where necessary
  • Training and support of junior team members
  • Client documentation
  • Part of out-of-hours on-call team Rota
  • Full driving license/car owner is essential
  • 40 hours per week – 08:30 – 17:30 Monday to Friday. We ask applicants to be flexible and be available to occasionally work additional hours where required to fulfil the demands of their role.  In return, we offer a competitive salary and a fun and rewarding environment for you to succeed.

Key competencies

  • Ideally you will be from a Managed Service background
  • Great customer service skills
  • Positive and passionate about technology and your role
  • Good problem-solving skills
  • Experience in technologies such as Office 365, IP Networking, Firewalls, Server Operating Systems (Windows 2016 – 2019), Veeam and Virtualization
  • An ability to take challenges in your stride

Our benefits

  • 25 days annual leave, plus bank holidays
  • Your Birthday off as a bonus annual leave day
  • Annual staff bonus
  • Pension scheme
  • 2 weeks of dedicated training days
  • Service Desk gamification rewards; from amazon vouchers to days off work
  • New client introduction bonus
  • New staff introduction bonus
  • Quarterly company funded social events
  • Ride2Work scheme
  • Modern offices with fully air conditioning and onsite games room
  • Dress down Fridays
  • Unlimited free fruit and soft drinks
  • Beans to cup coffee machine
  • Weekly anonymous pulse surveys to help us help you
  • PerkBox discounts and offers


Up to £40k per annum depending on experience and qualifications

Apply now

If you would like to apply for this position, please email your CV to

Please note: due to the large number of applicants, if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful.


Partner Accreditations and Certifications

Contact us

Get in touch with us